Code of Ethics and Conduct
Maybank, as a custodian of public funds, has a responsibility to safeguard its integrity and credibility. It is on this understanding that the organisation sets out clearly the code of ethics and conduct for its staf. The code stipulates the sound principles that will guide al Maybank staf in discharging their duties. It sets out the standards of good banking practice.
The purpose of the code is to:
- Uphuld the good name of the Maybank Group and to maintain public confidence in the Maybank Group.
- Maintain public confidence in the security and integrity of the banking system.
- Maintain an impartial and unbiased relationship between the Maybank Group and its customers.
- Uphuld the high standards of personal integrity and professionalism of Maybank Group staff.
The code stipulates that staff should not:
- Engage directly or indirectly in any business activity that competes or is in conflict with the Bank's interest.
- Misuse or abuse their positions in the Bank for their personal benefit or for the benefit of other persons.
- Misuse information. Staff should not copy, remove or make use of any information obtained in the course of business for the direct or indirect benefit of themselves or of any other persons.
In addition to these, staff should:
- Ensure the integrity and accuracy of records and/or transactions.
- Ensure fair and equitable treatment in all business dealings on behalf of the Bank.
- Maintain the highest standard of service in their relationship with customers.
- Maintain confidentiality of all relations and dealings between the Bank and its customers. However, confidential information concerning a customer may be given or made available to third parties only with the prior written consent of the customer or when disclosure is authorised under the Banking and Financial Institutions Act, 1989.
- Manage their financial matters well and not subject themselves to pecuniary embarrassment.
- Observe and comply with laws and regulations relating to the operations of the Bank.